Refund, Return & Cancellation Policy

This policy separates product orders placed through Zaade Sehat by Dr Hasan Nasir from consultation bookings with Dr. Hasan Nasir Cheema. Different rules apply to each. Nothing in this policy limits a right or remedy that cannot be excluded under applicable consumer law.

Eligible product problems

A product is eligible for review when it is:

• Different from the product or quantity ordered
• Materially damaged or leaking when delivered
• Unsealed or visibly tampered with on arrival
• Expired when delivered
• Materially defective or not as described on the product page

Products that cannot be returned

Because the shop sells food, wellness, and consumable products, we cannot accept change-of-mind returns. We also cannot accept a return after a container or seal has been opened, the product has been used, or storage and handling after delivery cannot be verified, unless the product was defective, unsafe, expired, or otherwise not compliant when supplied.

How to request help

1. Email drhasannasir12@gmail.com or call +92 331 6507678 within 7 calendar days of delivery.
2. Provide the order number, product name, delivery date, and a clear description of the issue.
3. Attach clear photographs or video showing the product, batch and expiry information, seal, outer packaging, and courier label where relevant.
4. Wait for return or disposal instructions. Do not send a product back without authorization.

Review and resolution

We may ask for additional information or arrange a return before deciding a claim. We will tell you in writing whether the claim is accepted. For an accepted claim, we will either replace the affected product or refund its price. If a replacement is unavailable, we will refund the affected product price and any basic delivery charge paid specifically for that product. We issue approved refunds to the original payment method within 14 business days after approval. Your bank or payment provider may take additional time to post the amount.

Incorrect address, refusal, and failed delivery

If delivery fails because the address or contact details supplied were incorrect, the recipient was unavailable, or a correctly supplied order was refused, additional delivery or return charges may be deducted from a refund or charged before re-dispatch. We will tell you the amount before making that charge or deduction. This does not apply where the failure was our error or the courier's confirmed mishandling.

Order cancellation

A physical product order can be cancelled only before it is dispatched. Contact us immediately if you need to cancel. Once an order has been dispatched, it cannot be cancelled. If we cancel a paid product order because an item is unavailable, an address cannot be served, or a listing error occurred, the cancelled amount will be refunded.

Appointment cancellations and refunds

• Advance payments are non-refundable once an appointment is confirmed, including in cases of illness, a scheduling conflict, personal emergency, late arrival, or non-attendance.
• A confirmed appointment cannot be moved, transferred, or rescheduled by the patient.
• If Dr. Hasan Nasir Cheema cancels a confirmed appointment, the advance payment will be refunded in full.

Questions

Please contact us before ordering if you need help understanding product suitability, delivery, or this policy. Product information does not replace advice from a qualified healthcare professional; see the Health Product Disclaimer.